Business & Economy

Jones Lang LaSalle launches RP Global Outsourcing Center

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Singapore – Jones Lang LaSalle announced the opening of a new shared services center in the Philippine capital of Manila, supporting the delivery of helpdesk functions and vendor management services for the firm’s clients across the world.


Based in the new W Fifth Avenue Building at Bonifacio Global City, the center has been launched in response to a growing demand from businesses for increased productivity from their corporate real estate portfolios.

Setting a new benchmark in sophisticated multiple-service centers for real estate, the centre is expected to process over 700,000 work orders each year via phone and online requests. These will include requests for repairs and maintenance, relocations, security, incident management and workplace services. The centre will also support vendor management, contract and major procurement activities for Jones Lang LaSalle’s clients in Asia Pacific, US and Europe.

The Philippines is already a well-established hub for business process outsourcing and the new center will take advantage of the country’s strong infrastructure and language capabilities coupled with low operating costs, reflecting the importance of business function location in productivity and margin improvement.

Jordi Martin, Chair of the Integrated Facilities Management (IFM) Global Board for Jones Lang LaSalle said, “Companies are increasingly seeking innovative partners in corporate real estate that can help them achieve their strategic goals and deliver best practice. In fact, this was one of the most interesting findings from our recent Global Corporate Real Estate Trends 2013 report, showcasing the extent to which real estate outsourcing is increasing across more diverse geographies, sectors and functions.”

 “By centralizing our helpdesk services, we can meet our clients’ demands for a global support system that is both consistent and cost effective and, in turn, facilitate improvements in productivity,” he added.

David Leechiu, International Director and Country Head of Jones Lang LaSalle in the Philippines, adds, “We welcome Jones Lang LaSalle’s first BPO office in the country and are pleased to offer these expanded services to our clients across the globe. It is a testament to the excellent talent that the Philippines has to offer and world-class real estate that is available at a fraction of the cost in other markets. (Manila Bulletin)

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